The heartbeat of every company’s success lies in its systems, chief among them being the communication system. Brampton has invested heavily in its communication systems to aptly deliver quality and timely services, cutting them a niche above the rest in the market.
The Company’s Blog
There is an enormous investment by the company on blogging, extending its generosity to offer useful pieces of information to its clients and potentials. An array of selected articles are accessible covering current affairs, all about the company, and relevant tax updates. The blog posts are done by company experts running the library and expertly written without difficulty in understanding. The blog is orderly arranged with a categorized listing of articles for ease of access.
Any client wishing to enquire on a Business accountants quotation has the flexibility of engaging the company directly from their website devoid of an account manager’s involvement. A list of services to request a quote on are listed with an indication box for highlighting to boot. The services offered are business tax, annual account preparation, VAT returns, payroll, bookkeeping, legal advice, and self-assessment tax returns. Upon service or multiple services selection, there is a step by step guide on how to proceed and complete the request.
How to Contact the Company
Brampton has in place six active communication channels in use to reach them. There is a chat system operational between Monday and Friday from 9 am to 5:30 pm, and Saturday from 10 am to 3 pm, offering a personal touch to clients. An email exists where those with a preference for its use can communicate at firstname.lastname@example.org. Further, direct calling is available through the 0203 916 0117 phone line, where account managers are at hand to help.
Social media being a modern phenomenon, the company has embraced it as a communication channel via Linked-in, Facebook, Twitter, and Instagram. Postal address communication system is available at 85 Great Portland Street, London, England, W1W 7LT. Fill in form is provided on the website as a communication tool for clients with interest while browsing the company’s site. Finally, traditional and conservative clients can pay a physical visit to the company at their location at 46 Craigweil Drive,Stanmore, HA7 4TU.
Having the understanding that clients may want to switch from one company to another, Brampton has in place a switching system. The system is for unhappy clients seeking to move their accounts to Brampton and become part of that family. The switching happens in three steps:
- Callback – the client seeking to move makes a call to Brampton or fills the quotation form on the website. An assigned account manager will revert to discuss the details with the client.
- Serve notice–the client then notifies the old accountant of his intention and decision to move to the Brampton family.
- Brampton takes over – the company gets in touch with the client’s previous provider and handles smooth background transition to enable business continuity.